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CM/ECF Browser Troubleshooting

If you do not see the Bankruptcy or Adversary menu items on the Main Menu Bar after first logging into CM/ECF, it is probably due to a recent session where you used your PACER login and your browser cache (temporary files) did not clear.  The menus are different depending on the account (CM/ECF or PACER) that you use for logging in.  Unless the cache is cleared, the previous menu will appear.  This can sometimes be resolved with the following steps:

  1. Log out of CM/ECF
  2. Close your browser (Internet Explorer or Firefox)
  3. Restart your browser
  4. Login to CM/ECF using your ECF login.c

If you still cannot see the Bankruptcy and Adversary menu options, you must manually clear the cache (temporary files) within your browser.  First log out of CM/ECF and then press the Ctrl, Shift and Delete keys simutaneously.  Follow the prompts to complete the clearing of your cache.  This method works for all browsers.

There are known issues with the Safari browser and it is not supported for accessing the CM/ECF system.  It is recommended that you use Firefox on a Mac computer.