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IV. TROUBLESHOOTING
 
  1. Only partial menus appear on computer screen. See #6 of helpful hints.
  2. Unable to pay fees due. See #7 of helpful hints.
  3. Unable to login to CM-ECF. Verify correct login is being used, i.e., PACER logins will fail when used to log into CM-ECF and vice versa.
  4. System extremely slow. Periodically during the day slow periods will occur. The busiest time is between 2:30pm and 3:30pm. If conditions persist for a extended period of time, contact the ECF HelpDesk.
  5. Not receiving e-mails from the clerk’s office. Check with the ECF HelpDesk about possible system failure. The problem almost always exists with the external filer’s internet provider.